Care Lost in Translation

When Boston’s Brigham and Women's Hospital dug into the details of COVID-19 deaths, it forced a reckoning with hospital policy.
For one, patients, often Latino, who spoke little or no English had a 35% greater chance of death.

Also, lower-paid hospital workers getting COVID-19 more often than doctors and nurses—some workers complained of favoritism in PPE distribution.

Many of these issues they identified are “unfortunately pretty universal” and must be addressed “if we're going to be an anti-racist organization and one that promotes equity strongly as one of our core strategies," says Tom Sequist, chief of patient experience and equity for Mass General Brigham.

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